In this section you will obtain all you need about product services and support. Warranty, Warranty +, Registration, LCM warning, Requests form, FAQ, ...

Hardware Support
  • 1- Did you check the manual of the product? If you need a new copy, click here .
  • 2- If you have a product warning (LCM) click here.
  • 3- If you do not find any answer to your problem on the web site, you can contact our Hardware Support Team .
  Software Support
  • 1- Are you sure you are running the latest software release ?
  • 2- Did you check the software manual ? Go to the "Installation, use" chapter then select your OS.
  • 3- See if your problem is listed in the Software and Communication FAQs .
  • 4-For experts: Technical description of the communication protocol between the UPS and the computer.
  • 5- If you do not find any answer to your problem on the web site, you can contact our Software Support Team



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